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# Answering a transport quote request

When a buyer asks you for a price, the request appears under **Requests** with the status **Awaiting Quote**, not in **Opportunities**. Open it, enter **Your Price** and select **Send Quote**. The trip becomes your job once the buyer accepts and pays.

## Find the request

Creatures sends you a notification when a buyer requests a quote from your public profile. To find it later, open **Dashboard > Services > Transport > Requests** and choose **As Provider**. The request is named for the species and head count, such as "Cattle · 4 animals".

## Read what the buyer needs

The request page shows **From** and **To**, the **Distance**, the **Species**, the number of **Animals** and any **Buyer Notes**. "Town only. Confirm the exact address before transport." means the buyer gave a town but no street address.

![Transport request awaiting a quote with the From and To towns, distance, species, number of animals and buyer notes](https://cdn-test.creatures.com/70b/30e/d1c/4a0d0.png?width=1376)

Use **Message Buyer** to ask for the exact address, the best day or how the animals load.

## Send your price

The **Respond to Request** card starts with a **Suggested Quote**. It multiplies your per-mile **Rate** by the **Distance** and shows the **Subtotal**. On a short trip, your minimum charge applies instead, and the card says so. Changing **Rate** or **Distance** only changes the suggestion.

1. Enter **Your Price**. This is the transport price the buyer sees.
2. Add **Notes (optional)**, such as what the price includes or when you can pick up. The buyer sees them with your price.
3. Select **Send Quote**.

![Respond to Request with the suggested quote, Your Price, notes, Send Quote and Reject Request](https://cdn-test.creatures.com/67f/d0b/9af/accea.png?width=1376)

## Turn it down

If you cannot take the trip, select **Reject Request**. Enter a **Reason for Rejection**, then select **Reject**. The buyer sees your reason, and the request closes as **Cancelled**.

## What happens next

The buyer sees **Quote Ready** and can accept and pay, or decline. Before you send a price, the buyer can also withdraw the request. Either way, it then shows **Cancelled**.

Once the buyer pays, the request reads **Transporter Assigned** and appears in **My Jobs**. Move it along with **Mark picked up** and **Mark delivered**, as described in [Your transporter dashboard](https://help.creatures.com/en/article/your-transporter-dashboard-opportunities-bids-and-jobs-kxf8qt/).

## Your payout

Your payout is your price minus a 5% provider fee. If you have an active Creatures Pro plan when you send the quote, there is no provider fee. The buyer pays a separate 5% service fee on top, so it never comes out of your price.

You can create discount codes under **Promo codes**. When a buyer uses one of your codes, you fund the discount. It comes off your price before the provider fee.

Creatures adds your payout to your Creatures Wallet when the buyer confirms delivery. If you cannot do a trip after the buyer has paid, there is no cancel button for you. Contact Creatures support right away. See [How do I contact Creatures support?](https://help.creatures.com/en/article/how-to-contact-creatures-support-wmy26j/)

### Related information

- [Your transporter dashboard: opportunities, bids, and jobs](https://help.creatures.com/en/article/your-transporter-dashboard-opportunities-bids-and-jobs-kxf8qt/)
- [Requesting transport for an animal](https://help.creatures.com/en/article/requesting-transport-for-an-animal-1kp7d4g/)
- [Your Creatures Wallet: balance, holds, and getting paid](https://help.creatures.com/en/article/your-creatures-wallet-balance-holds-and-getting-paid-1fpjuhg/)
- [Seller fees and the Creatures Pro subscription](https://help.creatures.com/en/article/seller-fees-and-the-creatures-pro-subscription-11g9kk6/)