> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.creatures.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Getting inquiries and applications from your website A **Contact** section lets visitors send you a message, and an **Application** section lets them apply to your program. Messages arrive in **Messages** marked **Website inquiry**, applications arrive in **Applications**, and **Website results** shows what your website brings in. ## Add Contact and Application sections In the website builder, open **Sections**, then use **Choose section** under **Add section**. See [Adding and arranging sections on your website](https://help.creatures.com/en/article/building-pages-sections-and-posts-clrd2j/). - **Contact**: set **Inquiry form** to **Show the inquiry form** or **Show the contact button only**. - **Application**: set **Visitor framing** to **Apply now** or **Join the waitlist**. Visitors see this section only while your program takes applications, which means **Program waitlist intake** is **Open** on your Applications page. See [Opening your program to applications and running a waitlist](https://help.creatures.com/en/article/opening-your-program-to-applications-and-running-a-waitlist-xs6rr7/). New sections go live when you publish your changes. ## What visitors do A visitor fills in **Name (optional)**, **Email** and **Message**, then taps **Send inquiry**. Creatures emails them a link to confirm it's really them. The message reaches you only after they open that link, and the link works for one hour. ![Contact section on a breeder website on a phone, with Name, Email and Message fields and a Send inquiry button](https://cdn-test.creatures.com/0f8/f12/909/5cd4d.png?width=780) Confirming also creates a Creatures account for them, or signs them in, so your whole conversation stays in one place. Applications work the same way: the visitor answers questions about their home, experience and timeline, then confirms by email. Once confirmed, most messages reach you right away. An application from a brand-new account can take about an hour while Creatures checks it for spam. If a message or application looks like spam, it waits until the Creatures team has checked it. ## Answer inquiries in Messages Website messages land in **Messages** with a **Website inquiry** label. On a farm or business website, they go to that organization, and everyone who manages it sees them. Reply the way you answer any message. ![Two messages to Lindgren Heritage Genetics in Messages, each marked Website inquiry](https://cdn-test.creatures.com/878/9a8/979/a8d50.png?width=1760) ## Review applications and mark fit Website applications appear under **Dashboard** > **Selling** > **Applications**. Decide with **Accept**, **Waitlist** or **Pass**, as with any application. See [Reviewing and approving buyer applications](https://help.creatures.com/en/article/reviewing-and-approving-buyer-applications-7cxop5/). **Fit assessment** is your own note on how well someone suits your program: **Good fit**, **Follow up** or **Not a match**. **Clear** removes it. It doesn't change your decision, and applicants never see it. ![Program application from Daniel Reyes with Fit assessment set to Good fit, next to Follow up, Not a match and Clear](https://cdn-test.creatures.com/64f/731/2c0/132b6.png?width=1760) ## See what your website brings in In the builder, open **Settings** and scroll to **Website results**. Choose **7 days** or **30 days**. - **Page views**: visits to your published website. Bots are left out. - **Contact**: confirmed messages out of the ones visitors sent. "1 of 2" means one of two people confirmed by email. - **Applications**: finished applications out of the ones started. - **Good fits**: applications you marked **Good fit**. - **Median first response**: how long you usually take to reply to an inquiry or decide on an application. - **Where results started**: the page and form each result came from. ![Website results for the last 30 days with page views, contact and application counts, one good fit, median first response and where results started](https://cdn-test.creatures.com/ace/f30/8b7/6b57e.png?width=1760) When something waits more than two days, a note such as **1 waiting 2+ days** appears. **Review applications** and **Open Website inquiries** take you straight to those. ## If something looks wrong - **No results yet**: counting starts once your website is published. - **Visitors can't open your Site right now**: your **Site visibility** is **Only you**. Choose **Change visibility** and set it to **Public**. See [Website settings: search, announcement bar, contact details, and analytics](https://help.creatures.com/en/article/website-settings-search-announcement-bar-contact-details-and-analytics-6rwvjt/). - **A message hasn't arrived**: the visitor may not have confirmed by email yet. If their account is brand new and the message looked like spam, it waits until the Creatures team has checked it. - **No Application section on your live website**: your program isn't taking applications right now. ### Related information - [Adding and arranging sections on your website](https://help.creatures.com/en/article/building-pages-sections-and-posts-clrd2j/) - [Opening your program to applications and running a waitlist](https://help.creatures.com/en/article/opening-your-program-to-applications-and-running-a-waitlist-xs6rr7/) - [Reviewing and approving buyer applications](https://help.creatures.com/en/article/reviewing-and-approving-buyer-applications-7cxop5/) - [Finding and managing your messages](https://help.creatures.com/en/article/finding-and-managing-your-messages-pmutbe/)