> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.creatures.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I contact Creatures support?

Most answers are a quick search away in this Help Center. If a guide doesn't solve it, chat with the Creatures team, email [info@creatures.com](mailto:info@creatures.com), or call or text [(434) 218-2178](tel:+14342182178).

## Search the Help Center

Go to [help.creatures.com](https://help.creatures.com) and search for the button, screen or message you see, such as "add an animal", "verify my phone" or "payout".

On Creatures, **Help & FAQ** sits at the top of the page on a wide screen, and in the menu (the three lines at the top right) on a phone or smaller window. It opens a page of common questions with links to the full guides here.

Questions about animal care, markets or rules? Try the [Learn Center](https://creatures.com/learn) instead.

## Chat with the team

On a phone, once you're signed in, tap **Support** at the right end of the bar along the bottom of the screen. It opens a chat with the Creatures team.

![Support at the right end of the phone navigation bar, after Home, Today, Create and My animals](https://cdn-test.creatures.com/ad8/820/13d/d01da.png?width=780)

On a computer, or on a phone when you aren't signed in, use the chat button in the lower-right corner of the page. The same button appears in the corner of this Help Center. You can also select **Help & chat** at the bottom of most Creatures pages. It opens the chat, or this Help Center if chat can't load.

On a few pages, such as **Today**, chat is turned off, so **Support** opens this Help Center instead. The same happens if chat can't load, for example because of an ad blocker. You can still start a chat from the button in the Help Center's corner.

## Email, call or text

- **Email:** [info@creatures.com](mailto:info@creatures.com)
- **Call or text:** [(434) 218-2178](tel:+14342182178)

Both are listed at the bottom of most Creatures pages. On a phone, you can also open the menu (the three lines at the top right) and select **Contact** to email us.

![Creatures footer with Help & chat, info@creatures.com and (434) 218-2178](https://cdn-test.creatures.com/e8b/3c9/69b/d37de.png?width=768)

## What to include

A few details help us fix things on the first reply:

- The email address on your Creatures account.
- A link to the animal, listing, purchase, booking or page you're asking about.
- What you expected to happen, and what happened instead.
- A screenshot of the message or status you see.

## Keep your account safe

Creatures has no passwords, and we never need your sign-in code. Never send a code, a password, a full card or bank number, or an ID document we didn't ask for. If we need to confirm who you are, we'll tell you what to send.

## Animal emergencies

If an animal is sick or hurt, call your vet or an emergency animal service first. The Creatures team can help with your account, orders and payments, but we can't give medical care.

### Related information

- [Keeping your account secure: sign-in links and security codes](https://help.creatures.com/en/article/keeping-your-account-secure-11hc7oq/)
- [Changing your email, phone, or privacy defaults](https://help.creatures.com/en/article/changing-your-email-phone-or-privacy-defaults-dvn88p/)
- [What is the Learn Center (and how is it different from this Help Center)?](https://help.creatures.com/en/article/what-is-the-learn-center-and-how-is-it-different-from-help-faq-6ivfd0/)