> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.creatures.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Keeping your account secure: sign-in links and security codes

Some Creatures emails and texts include a link that signs you straight in, with no code to type. If you came in through one of those links, Creatures emails you a 6-digit code before anything sensitive, and **Settings** can sign out every other device.

## Sign-in links in emails and texts

Everyday notifications, such as a new message, a comment on your post or a finished import, can carry a one-time sign-in link. Opening it shows **Continue as** with your name, photo and a partly hidden email address.

![Continue as Jamie? page with Continue as Jamie and This isn't me buttons](https://cdn-test.creatures.com/c10/4d8/3d4/0e54f.png?width=780)

- Select **Continue as** to sign in and open what the message was about.
- If that device is signed in to a different account, the page asks **Switch to** your account instead.
- If the link isn't meant for you, select **This isn't me**. Creatures switches the link off and nobody is signed in.

Each link works once and expires 7 days after it was sent. If you're already signed in, it just opens the page. Messages about money, ID checks or account security never sign you in.

A link sign-in on a new phone or browser also sends you a notification, so you can spot one that wasn't you.

**Open in Safari** (or **Open in Chrome**) from Facebook or Instagram uses the same kind of link, but it lasts only 10 minutes. Didn't just tap it? Select **This isn't me**.

## Confirm it's you

A link sign-in can do everyday things. Before sensitive steps, Creatures shows **Confirm it's you** and asks for a code first:

- **Money:** withdrawals, payouts, your card or plan, paying with your balance or credit, bidding with your saved card, releasing or refunding funds, and opening your finances.
- **Identity and sign-in:** verifying your ID, changing your email or phone, and signing out other devices.
- **Control:** your organization's team, contact details or deletion, who owns your animals, inviting someone to help with care, sharing private records or calendar links, sale terms and notification settings.

![Confirm it's you page with Email me a code and Not now](https://cdn-test.creatures.com/fce/0cb/84b/eb10b.png?width=780)

1. Select **Email me a code**.
2. On **Enter your code**, type the 6-digit code from the email. It expires in 10 minutes.
3. Select **Confirm**.

After that, this browser won't ask again. If the code expired or you made too many tries, select **Send a new code**. **Not now** skips the change. If you signed in with a code, you won't see this check.

## One more step to keep your account safe

You may see this when you sign in on a new phone or browser with an email address your account hasn't confirmed yet. If the account has a verified phone, select **Text me a code.** Then enter the code sent to that phone and select **Confirm**.

No longer have that phone? Select **I don't have this phone.** If the account has ID verification or payouts, select **Email support** and the Creatures team will confirm it's yours. Other accounts keep signing in, but Creatures removes the old phone, disconnects Google, Facebook or X sign-in and signs out other devices.

## Sign out other devices

1. Tap your photo, then **Settings**, then the **Account** tab.
2. Under **Signed-in devices**, select **Sign out other devices**.

![Signed-in devices row with Sign out other devices](https://cdn-test.creatures.com/058/2c2/52e/ddc98.png?width=1580)

The device you're using stays signed in. Every other phone and browser is signed out, and unused sign-in links in your emails and texts stop working.

If you came in by a link, you'll confirm it's you first. Creatures then returns you to **Signed-in devices**. Select **Sign out other devices** once more to finish.

## Good habits

- Creatures has no password, and staff never ask for your code. Never share it.
- Don't forward Creatures emails or texts that contain links.
- Didn't ask for a code? Ignore the email. No one can sign in without it.

### Related information

- [Creating your account and signing in](https://help.creatures.com/en/article/creating-your-account-and-signing-in-1a6d30c/)
- [Why Creatures asks for a code before showing your money](https://help.creatures.com/en/article/why-creatures-asks-for-a-code-before-showing-your-money-fffgo4/)
- [Changing your email, phone, or privacy defaults](https://help.creatures.com/en/article/changing-your-email-phone-or-privacy-defaults-dvn88p/)
- [Getting Creatures on your phone (add it to your home screen)](https://help.creatures.com/en/article/getting-creatures-on-your-phone-add-it-to-your-home-screen-nadbx1/)