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# Reporting a problem with your purchase (disputes and the objection window)

If an animal has not arrived or a material part of the agreement is wrong, do not confirm the handoff. Use the report action on the purchase while it is available.

## Report the problem

1. Open **Dashboard > Buying** and choose the purchase.
2. Select **Report an issue** when it is available. If something is wrong with Creatures transport, do not mark the trip **Completed**. After the transporter marks it **Delivered**, open the purchased animal's listing and choose **Report an issue**. Before then, message Creatures or the seller.
3. Describe what happened and preserve relevant messages, photos, veterinary findings, or delivery records.

![Pickup handoff panel with Report an issue available](https://cdn-test.creatures.com/e08/c57/ae6/8f5bb.png)

An eligible report pauses unreleased seller proceeds while support reviews the case. It does not promise an automatic refund or return.

## Do not confirm an unresolved problem

**Confirm handoff** records acceptance and releases still-held seller proceeds. For pickup, **Confirm with note** also completes the sale; it is not a way to keep a dispute open.

**Show pickup code** is for in-person pickup. Sharing it alone does not complete the sale; the seller must enter or scan it. Reveal it only once you have the animal and accept the handoff.

## Report before funds release

The purchase changes to an under-review state after an eligible report, and seller payout actions are paused.

![Purchase under review with payout paused](https://cdn-test.creatures.com/742/de3/1b3/aa344.png)

When the seller documents handoff first, the purchase can show a **72-hour objection window**. Follow its exact deadline and report before it expires. Eligible sales release automatically after that window if no issue is reported. Cancelled transport has a separate pickup timeout, so report an unresolved pickup promptly too.

## What happens next

Support reviews the purchase record, seller terms, messages, payment state, and evidence. The outcome depends on those facts; no single outcome is automatic.

Buying an animal with boarding releases the animal seller's proceeds at checkout, before pickup. If funds have already been released or no report action is available, contact support promptly. Do not assume the in-app opening path remains available after release.

### Related information

- [Receiving your animal and confirming delivery](https://help.creatures.com/en/article/receiving-your-animal-and-confirming-delivery-efojv8/)
- [The health guarantee and if your animal arrives sick](https://help.creatures.com/en/article/the-health-guarantee-and-if-your-animal-arrives-sick-1igy7ns/)
- [How buying works: payments, held funds, and protection](https://help.creatures.com/en/article/how-buying-works-payments-held-funds-and-protection-dnwy7i/)