> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.creatures.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Review applications and the waitlist for a litter Open the litter's **Applications** tab, read each application under **Review**, then choose **Accept application**, **Move to waitlist** or **Reject**. People on the waitlist get offers one at a time, in the order you set under **Waitlist order**. ## Find your applications The **Applications** tab shows up on a litter or other count group once you turn on its public page or someone applies. On the **Overview** tab, the **Applications** card has a **Review** button that opens it. To see every group's applications together, open **Dashboard > Selling > Applications** and choose **Groups**. At the top of the tab, counts show **Pending**, **Accepted**, **Held** (reserved with a deposit), **Waitlisted** and **Rejected**. **Export answers CSV** downloads every answer as a spreadsheet. ![Applications and reservations heading with Export answers CSV and counts for Pending 1 and Waitlisted 2](https://cdn-test.creatures.com/9c9/659/51c/f722f.png?width=1760) ## Review an application Each card shows the buyer, the day they applied, what they're hoping for (such as sex, color or temperament) and a status: **Pending**, **Waitlisted**, **Accepted** or **Rejected**. ![Application card for Leah Moreno with her preferences and a Pending status](https://cdn-test.creatures.com/d60/a6c/d80/400fc.png?width=1760) Under **Review**, read their answers about their home, their care and the match they want. Then: 1. Add a **Review note** if it helps you remember. Buyers never see it. 2. If you're turning them down, you can add a **Reason to share if rejecting**. The buyer sees it in the email, in their notifications and on the litter's apply page. 3. Select **Accept application**, **Move to waitlist** or **Reject**, then confirm. ![Review note filled in above the Reason to share if rejecting box and the Accept application, Move to waitlist and Reject buttons](https://cdn-test.creatures.com/cf3/df4/43e/495a2.png?width=1760) The buyer gets a notification about your choice. If the litter has an application fee, **Accept application** stays off until the buyer pays it. To give back a fee the buyer paid, select **Refund screening fee** on their card, then confirm, such as **Refund $25**. The money goes back to their original payment method, and what you received for it comes out of your Creatures balance. Their application, your notes, the waitlist and any deposit stay as they are, and the buyer gets a notice. Want a second opinion? Under **Suggested review**, select **Draft review**. Creatures uses AI to write a short take on fit, any concerns and a possible reply. Nothing changes until you decide, and you can **Save suggestion** or **Reject suggestion**. ## What accepting means Accepting doesn't take any money, and it doesn't promise a particular animal. No deposit is collected until the buyer chooses to reserve. After you accept, the card shows the next step. While the page is at **Applications open**, it says **Awaiting reservations**. For deposits, see [Taking deposits on babies from a litter](https://help.creatures.com/en/article/taking-deposits-on-babies-from-a-litter-8k2tl5/). If you use an [email series](https://help.creatures.com/en/article/automated-buyer-follow-up-email-series-16l7xwi/) that starts when an application is accepted, the buyer is added to it. ## Run the waitlist **Waitlist order** lists everyone you've waitlisted. The person at the top is marked **Up next**. - To change the order, drag the grip or use the arrows. On a phone, use the arrows. Changes save on their own. - Select **Send offer to** and the person's name, then **Send offer**. They have 72 hours to respond, and only one offer can be active at a time. - While you wait, the list says **Offer sent to** that person, with the deadline. ![Waitlist order on a phone with arrows to reorder, Continue automatically off and Send offer to Tom Becker](https://cdn-test.creatures.com/431/16a/094/8e2ca.png?width=780) If they take the place, their application moves to **Accepted**. If they say no or the time runs out, they move to the end of the line. Turn on **Continue automatically** to send the next offer as soon as one ends. Leave it off to send each offer yourself. You can also accept or reject a waitlisted buyer from their card at any time. ## If something looks wrong - **No applications yet**: check that the page is visible and its step takes applications. A brand-new buyer account can take up to an hour to show up here. - **The next person can't get an offer**: a note explains if they need to finish setting up their account or pay an application fee first. - **You want one waitlist for your whole program**: see [Opening your program to applications and running a waitlist](https://help.creatures.com/en/article/opening-your-program-to-applications-and-running-a-waitlist-xs6rr7/). ### Related information - [Offer a litter or group to buyers](https://help.creatures.com/en/article/offer-a-litter-or-group-to-buyers-applications-and-reservations-lin2v6/) - [Your buyer pipeline](https://help.creatures.com/en/article/your-buyer-pipeline-dv7pda/) - [Reserving from a breeder: applications and deposits](https://help.creatures.com/en/article/reserving-from-a-breeder-applications-and-deposits-3yu25d/)