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# Verifying your phone number

Phone verification confirms that you can receive a text at the number on your account. Creatures asks for it before actions such as sharing a sale page, accepting buyer payments, issuing an agreement, sending a private sale invoice, or applying as a transporter.

## Verify your number

1. Choose **Verify phone** wherever Creatures shows the verification checklist. You can also start from your profile or account settings.
2. Check the country code, enter a mobile number that can receive texts, and choose **Send code**.

![Verify Phone Number dialog with the phone field and Send code button](https://cdn-test.creatures.com/c0b/b70/e2e/0dd04.png?width=1760)

3. Enter the six-digit code from the text message.
4. Choose **Verify phone**. Creatures closes the dialog and marks the phone step complete.

![Six-digit confirmation field and Verify phone button](https://cdn-test.creatures.com/6e1/a4b/e38/32549.png?width=1760)

The code confirms the exact number you entered. If you need to change the number, close the dialog and begin again.

## What the verified number affects

A verified phone works together with [identity verification](https://help.creatures.com/en/article/verifying-your-identity-1e3xy1a/) for selling and other trusted actions. It can unlock:

- sharing a private sale page and publishing a public listing;
- letting buyers pay you;
- agreements and private sale invoices;
- a transporter application; and
- text notifications you choose in [account settings](https://help.creatures.com/en/article/notification-and-account-settings-mzlidj/).

If you own or co-own an organization, your completed phone verification also confirms that phone trust step for the organization.

## If the code does not work

- Creatures currently sends verification texts only to US and Canadian numbers.
- You can make up to two attempts to request a verification text in one hour. An attempt can count even if no text is sent. Wait before trying again if you reached that limit.
- After three incorrect entries, request a new code.
- A phone number attached to another Creatures account cannot be added to this one. Sign in to your existing account or contact support if you do not recognize it.
- Make sure the country code and full number are correct before sending another code.

When the step shows **Phone verified**, return to the page that asked for verification. If it still shows the old status, refresh it; you do not need to verify the same number again.

### Related information

- [Verifying your identity](https://help.creatures.com/en/article/verifying-your-identity-1e3xy1a/)
- [Connecting your payout account](https://help.creatures.com/en/article/connecting-your-payout-account-85mhws/)