> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.creatures.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Your booking: ticket, messages, changes, and cancellations Every booking has its own page with your ticket and the changes you can make yourself. Open it with the **View your booking** button in your confirmation email, or from **My bookings** when you're signed in. ## Find your booking Open your **Dashboard** and select **Services**. This opens **My bookings**. If you host bookings yourself, it opens your host **Bookings** page instead, so select **My bookings** there. **Upcoming** lists visits still ahead, and **History** has past and cancelled ones. Open a booking to see exactly what's paid and what's still due at the visit. Booked without signing in? Use the link in your email. If you typed the wrong email, select **Wrong email? Fix it** on the booking page. Sign in with the email you booked with to see all your bookings in one place. **Packs and credits** shows in My bookings only when you have a pack of visits or a make-up credit. ## Show your ticket **Your ticket** has a code to scan, your confirmation number, the number of guests, and the time. Show it on your phone when you arrive, as the page tells you (for example, **Show this code at the entrance.**). The same code is in your confirmation email. ![Your ticket for the Sunset Goat Walk with a code to scan, 2 guests, and $37.50 due at the venue](https://cdn-test.creatures.com/e77/15c/f3b/06705.png?width=712) **Due at the venue** shows anything you still pay the host at the visit. The **Price breakdown** below it lists each charge. ## Message the host Scroll to **Messages with** and your host's name. Type in **Your message** and select **Send message**. The host's replies, and updates they send everyone booked, show up here too. ![Messages with Cedar Hollow Farm about where to meet, with a reply box and Send message](https://cdn-test.creatures.com/ab1/016/95e/ef816.png?width=712) ## Calendar, guests, and waivers - **Add to your calendar** has **Google Calendar**, **Apple Calendar**, and **.ics file** buttons. - **Add guests** shows when there's room. Added guests pay the regular price. Discounts and promo codes from your first booking don't carry over. - If your waiver isn't signed yet, use the signing link in your email or **Sign your waiver**. Once it's signed, select **View your signed copy** to read it. ## Change the time Select **Reschedule**, pick an open time, then select **Confirm new time**. You can do this until the refund cutoff, or 48 hours before the start if your booking has no refunds. If the host allows moves but no refunds, the button says **Change time** with its deadline. ![Reschedule open with two other Saturday times to choose from](https://cdn-test.creatures.com/7ac/2d8/726/3e2f2.png?width=712) Stays, series, and visits by request can't be moved online. Message the host instead. If the host moves the whole session with **Move everyone** and you paid online, select **Get a full refund** if the new time doesn't work. It's offered until the new start time. Moving only your booking does not add this refund option. ## Cancel The cancel button shows what you get back, for example **Cancel booking (refund $12.50 of $15)**. The line above it gives the cutoff. Select it, check the amount in the confirmation, then select **Cancel booking**. **Keep my booking** leaves it as it is. ![Calendar buttons, the cancellation policy, Reschedule, and Cancel booking with a $12.50 refund](https://cdn-test.creatures.com/457/0c5/b29/fd7e1.png?width=712) - **Before the cutoff:** you get back what you paid online, except the Creatures booking fee. If the host pays for Creatures Pro, the card processing cost is kept instead. - **After the cutoff, or with no refunds:** nothing paid online comes back. - **Paying at the visit:** if you cancel or miss it, that amount is no longer due. If you paid nothing online, you can cancel any time before it starts. - **If the host cancels your booking or the whole series,** or a session doesn't get enough guests, you get back everything you paid online. Cancelling one date within a series instead provides a replacement date or make-up credit without refunding the series payment. ## Series dates and make-up credits For a series, **Your dates** lists each date. If the host cancels a date, you may get a **Make-up credit**, which lets you book another date instead. Select **Book a make-up date** before it expires. ## Leave a review After your visit, the booking page asks **How was your farm visit?** Select **Leave a review** to tell future guests how it went. ### Related information - [Booking a tour, class, or farm visit](https://help.creatures.com/en/article/booking-and-managing-a-session-as-a-customer-1paz7t/) - [Leaving a review](https://help.creatures.com/en/article/leaving-a-review-1ws3qhv/) - [Creatures Credit: what it is and how it is spent](https://help.creatures.com/en/article/creatures-credit-what-it-is-and-how-it-is-spent-p0g7nv/)