Question 1

How to Add Animals to Your Profile

Accepted Answer

How to Add Animals to Your Profile

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Creating individual profiles for each of your animals is at the core of the Creatures platform.

Animal profiles make it easy to:

Keep photos, videos, health, and breeding records in one place
Share updates with your followers
Showcase your animals in a professional, trusted way

Step 1: Go to Your Profile

From the profile menu (top right), select My Profile
This will bring up your profile page

Step 2: Click "Add Animal"

Select the Add Animal button
A new animal profile form will appear

Step 3: Enter Animal Details

Fill out the form with as much detail as possible:

Name
Species and Breed
Photos and videos
Registration and pedigree information

Step 4: Save Your Profile

Click Save when finished
Your new animal profile will now appear, and you can edit or update it at any time

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Question 2

Understanding Verification on Creatures

Accepted Answer

Understanding Verification on Creatures

At Creatures, we care deeply about protecting our community from fraud and scams. That’s why we’ve built a multi-step verification process for both buyers and sellers.

All Users

Email verification during account registration
Credit card pre-authorization (5% hold) on auction bids to confirm buyer intent and prevent false activity or fraud
All Users are encouraged to verify their account to strengthen trust within the community and to give extra credibility to the reviews they receive

Sellers

To list animals for sale, sellers must complete:

SMS phone verification
Stripe Government ID verification
Know Your Customer (KYC) verification via Stripe (required before first withdrawal)

Security

All personal data is encrypted and handled by our payment partner Stripe (PCI- and SOC 2-compliant).
Sensitive documents are never stored on Creatures’ servers.

Why This Matters

Builds trust between buyers and sellers
Deters fraud and fake bids
Keeps high-value transactions safe and transparent

Helpful How-Tos

Watch these step-by-step tutorials to have your account verified in no time:

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Question 3

Listing an Animal for a Fixed Price

Accepted Answer

Listing an Animal for a Fixed Price

In this article, you'll learn how to list an animal for sale.

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Step 1: Start by selecting the animal you want to sell from the animals tab on your profile.

Step 2: Choose the List for Sale → Fixed price listing.

Step 3: Fill in the description, add any additional images or videos, and enter a Price.

Step 4: Create a Buyer Application Form (Optional)

You can add a mandatory form to screen any potential buyers, with questions such as "How many other dogs do you have?"

Completed buyer applications will show up in your dashboard, where you can choose to approve or reject individual buyers.

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Question 4

7 Reasons Creatures is Unique

Accepted Answer

7 Reasons Creatures is Unique

1. Secure Payment System

We provide an easy & secure payment system for our buyers and sellers using CreatureShield:

Buyers pay securely through Creatures
Funds are held until the animal is safely received
Only then are funds released to the seller

This protects both parties and keeps the process secure and smooth.

2. Detailed & Transparent Listings

Sellers are encouraged to represent each animal thoroughly with:

Comprehensive health and pedigree information
Clear photo galleries and videos

3. Open Community Comment Threads

Each listing includes a public comment section where buyers and sellers can:

Ask and answer questions
Share relevant information
Give honest descriptions
Have active discussions about the animals

4. Verified Ratings & Reviews

After a transaction, both buyers and sellers can leave a review. We also encourage reviews and ratings from other real-life transactions from:

Individual users
Businesses
Animal organizations

This creates a system based on trust and transparency for everyone involved.

5. Referral & Influencer Rewards

Creatures rewards users who help grow the community:

Share referral links and/or promote listings
Earn 1% of the final sale price if you’re the first to introduce the buyer to the Creatures community

6. Animal Management Tools

Whether you’re a breeder, organization, or individual keeper, you

Question 5

How to Bid on a Listing

Accepted Answer

How to Bid on a Listing

In this article, you'll learn how to bid on a listing and understand the process of auction bidding.

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Step 1: Navigate to Listings and selec the listing you're interested in.

Step 2: Enter your bid amount and click 'Place Bid.'

Step 3: Enter your payment details and finilize your bid.

If you are outbid and would like to bid again, you will not have to reenter your payment information for this specific auction to enter another bid.

Note: *Be aware that a 5% credit card hold is applied to ensure the commitment of potential buyers. This temporary hold is placed

Question 6

How to Claim an Organizational Profile

Accepted Answer

How to Claim an Organizational Profile

This article will guide you through the process of adding your profile to your organization's directory and customizing it to your liking.

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Step 1: Head to the Breeders directory to see if your organization is listed.

Step 2: Search for your business in the Breeders directory. In this case, we're looking for a family farm.

Step 3: Once your business shows up, claim the profile. You have the option to verify by phone or email, choose the method that's most convenient for you.

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