Question 1

How to Add Animals to Your Profile

Accepted Answer

How to Add Animals to Your Profile

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Creating profiles for each of your animals is at the core of the Creatures platform.

Animal profiles make it easy to:

Keep photos, videos, health, and breeding records in one place
Share updates with your followers
Showcase your animals in a professional, trusted way

Step 1: Go to Your Profile

From the profile menu (top right), select My Profile
This will bring up your profile page

Step 2: Click "Add Animal"

Select the Add Animal button
A new animal profile form will appear

Step 3: Enter Animal Details

Fill out the form with as much detail as possible:

Name
Species and Breed
Photos and videos
Registration and pedigree information

Step 4: Save Your Profile

Click Save when finished
Your new animal profile will now appear, and you can edit or update it at any time

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Question 2

How to Create an Organization Profile

Accepted Answer

How to Create an Organization Profile

This article will guide you through the process of creating an organization or business profile and customizing it to your liking.

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**1: Check the Directory

Look at the directory to see if your organization is already listed. If you find it in the directory, watch this tutorial to learn how to claim and edit your directory listing.

2: Add Your Organization Profile

Click Add Organization from the shortcuts menu on the Creatures homepage, or go to your user profile and select Add Organization.

Alternatively, click this to go there automatically.

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Question 3

How to Complete Seller Bank Account Verification

Accepted Answer

How to Complete Seller Bank Account Verification

This article will guide you through the process of verifying your seller bank account via Stripe, a necessary step to sell animals on our platform. This verification is part of Stripe's Know Your Customer (KYC) obligations, which help maintain the safety of the Creatures marketplace by preventing scams and fraud.

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Step 1: Start by navigating to your dashboard.

Step 2: Click on this button to begin connecting your account.

Step 3: Enter your email and phone number, and verify your login by entering the code sent to your phone.

Step 4: You'll need to enter your full name, address, and the last four digits of your Social Security number.

Step 5: For Industry, select Other merchandise. Enter a

Question 4

Understanding Verification on Creatures

Accepted Answer

Understanding Verification on Creatures

At Creatures, we care deeply about protecting our community from fraud and scams. That’s why we’ve built a multi-step verification process for both buyers and sellers.

All Users

Email verification during account registration
Credit card pre-authorization (5% hold) on auction bids to confirm buyer intent and prevent false activity or fraud
All Users are encouraged to verify their account to strengthen trust within the community and to give extra credibility to the reviews they receive

Sellers and Boarding Service Agents

To list animals for sale, sellers and boarding service agents must complete:

SMS phone verification
Stripe Government ID verification
Know Your Customer (KYC) verification via Stripe (required before first withdrawal)

Security

All personal data is encrypted and handled by our payment partner Stripe (PCI- and SOC 2-compliant).
Sensitive documents are never stored on Creatures’ servers.

Why This Matters

Builds trust between buyers and sellers
Deters fraud and fake bids
Keeps high-value transactions safe and transparent

Helpful How-Tos

Watch these step-by-step

Question 5

Connect with Trusted Organizations

Accepted Answer

Connect with Trusted Organizations

Creatures makes it easy to discover certified Organizations for your favorite animals.

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You can use the Creatures Directory to find breeders, farms, and organizations you trust, and follow them or their animals for updates.

1. Open the Directory

Click Directory at the top of any page.

2. Find an Organization

Browse the full list of organizations at the bottom of the page.

Use the map to explore breeders near you.

Search by name if you already know who you’re looking for.

3. Filter by Breed or Type

Looking for something specific? Use filters to narrow your search by spe

Question 6

Listing an Animal for Auction

Accepted Answer

Listing an Animal for Auction

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This article will guide you through the process of listing an animal for auction.

Step 1: Start by selecting the animal you want to sell.

Step 2: Choose the List for Sale option.

Step 3: You'll see options to create an auction or a fixed price listing. For this tutorial, we're creating an auction.

Step 4: Fill in the description, add any additional images or videos, and enter a starting bid.

You can also set a reserve price or a buy it now price, but it is not required.

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