Wallet
Withdrawing your money to your bank
How a withdrawal moves your Wallet balance to your connected bank through Stripe, the amount limits, and the four reasons a withdrawal can be blocked, each explained.Few readersReading your wallet activity (the transaction ledger)
How to read the Wallet activity ledger: the Date, Amount, and Description columns, the credit and debit signs, and what every transaction type means including the fee taken and the counterparty.Few readersYour Creatures Wallet: balance, holds, and getting paid
What your Wallet balance is, how money enters it when a buyer confirms delivery, the 5% seller fee, Creatures Credit, personal vs org wallets, and what a negative balance means.Few readers
Credit & Rewards
Creatures Credit: what it is and how it is spent
Creatures Credit is prepaid stored value in your account that is applied automatically at checkout before your Wallet and before your card. Where it comes from, how the order works, and what it can and cannot do.Few readersReferrals and promoter rewards: earn by sharing
Share a listing with your referral link and earn 1% of the sale into your Wallet, while the buyer gets 1% back as Credit. How attribution works, when rewards pay out, and the seller-funded boost that pays promoters extra.Few readersGift cards: buying, redeeming, and refunds
Buy a Creatures gift card from $5 to $500 with no fee, send it with an optional message, and redeem the full amount into Creatures Credit. The code format, the statuses, and exactly when a card can be refunded.Few readers
Promotions
Creatures Pro: pricing, benefits, and managing your plan
Creatures Pro is the seller subscription that waives the 5% seller fee, the 5% caretaker and booking provider fee, and the $19.95 off-platform transfer fee. The exact monthly and annual price, what each waiver covers (and the one that an org's Pro can cover for you), and how to subscribe, cancel, or switch plans.Few readersPromo codes and Sale Incentives at checkout
Two different things that both show up around a sale: a promo code is a discount the BUYER enters at checkout, and a Sale Incentive is a seller-funded bonus paid to whoever refers the sale. What each one is, how it is funded, and why they are not the same.Few readers
