Withdrawing your money to your bank

To move money to your bank, open Money > Wallet on your dashboard, pick the Wallet in Account, and select Withdraw Funds. Enter an amount and confirm. The money usually reaches your bank in 1 to 2 business days.

Before you start

• A payout account. It's the Stripe account that pays your bank. Until you connect one, the Wallet card shows Set up payouts instead of Withdraw Funds. See Connecting your payout account.
• A verified ID. Until Stripe has checked your photo ID, Withdraw Funds stays grey.
• Money in that Wallet. Withdraw Funds only shows when the Wallet you picked has more than $0.

Signed in from a link in an email or text? Creatures first asks for a code we email you. Here is why we ask.

Check where the money comes from and where it goes

• Withdrawing from is the Wallet that goes down. It says Personal Wallet or an organization name, such as Lindgren Heritage Genetics Wallet. Available balance is the most you can send.
• Paid out to is the payout account that gets the money. Ready means it can take the money now. Action needed means something needs fixing first.

If you have more than one payout account, use Change destination to pick another one. Any of your Wallets can pay out to your own account or to one for an organization you own or co-own.

Enter the amount

1. Type the amount in Withdrawal Amount, or select a quick amount: $25, $50, $100 or $500. You only see the amounts your balance covers. All fills in your full balance.
2. Send at least $1, and no more than the available balance or $1,000,000 at once.
3. Select Withdraw Funds once. Cancel closes the window without sending anything.

What happens next

The button changes to Withdrawal started, and the page opens your Wallet activity. A new Withdrawal to bank account row shows the money leaving that Wallet. You also get a notification.

Rarely, Creatures can't confirm a transfer with Stripe right away. The button then reads Withdrawal pending and the row says (pending confirmation). Your balance already counts it, so don't start a second one. It finishes, or is reversed, after a review.

If you see "The withdrawal could not be completed. Check Wallet activity before you try again.", check there for a new withdrawal row first. For stud providers, it can also mean a stud refund is still owed or a stud card dispute is open. Check the request under Services > Stud requests.

If Withdraw Funds is grey

Read the line under the button.

• "Complete identity verification before withdrawing." means you need to verify your ID: select Verify ID under the note. This applies to organization Wallets too.
• A message about an identity review means Creatures is comparing your ID with your profile name. Wait for it to clear. If it asks for more information, contact Support.
• "Funds available" with a date means the Wallet is in its one-time 7-day wait after its first transaction. Come back after that time.

If you see Before you can withdraw

The window lists what is stopping the withdrawal, with one button to fix it.

• "A payment dispute is under review." Withdrawals from that Wallet pause until the dispute is settled.
• "Connect a Stripe account before withdrawing funds from this wallet." Select Set up payouts, or pick a connected account in Change destination.
• "Stripe needs..." lists what Stripe still wants, such as a photo of your ID or a bank account. Select Finish payout setup.
• "We could not verify the selected Stripe account." Select Open payout setup, or try again later.
• Other notes from Stripe, such as "Stripe is reviewing this payout account.", come with Manage payouts.

Then open Withdraw Funds again from the same Wallet.

Related information

• Your Creatures Wallet: balance, holds, and getting paid
• Understand your Wallet activity
• Connecting your payout account
• Verifying your identity

Updated on: 29/10/2026