How seller payout works
Buyer payment, release to your Wallet, and withdrawal to your bank are separate steps. Paying at checkout does not necessarily make the sale proceeds available to withdraw immediately.
Follow the money
- The buyer pays. For an ordinary animal purchase, Creatures holds the checkout payment while the handoff is pending.
- The sale reaches its release step. Check Dashboard > Sales and open the sale for its handoff or transport status.
- Your proceeds reach your Wallet. Fees and other applicable deductions have been taken out.
- You withdraw to your bank. Connect a payout account and clear any withdrawal requirements shown in your Wallet.
Payout setup is not required to list or sell. If your Wallet already has funds, connecting an account later does not erase that balance.
Boarding-included purchases are different: the animal-sale proceeds release when checkout completes and boarding is set up, without waiting for physical pickup. Monthly boarding payments are separate.
What releases the sale proceeds?
For a handoff without a tracked transport request, the buyer can select Confirm handoff after receiving the animal. For in-person pickup, they can instead show their pickup code for you to enter with Complete with code. These record the handoff and release proceeds, unless the sale has a release block.
If you use Document handoff instead, add truthful evidence. This starts a buyer review window, usually 72 hours. Eligible sales release after that window closes without an issue. Follow the deadline shown on the sale; contact support if it has passed and the proceeds are still held.
For a tracked trip, follow Getting paid when transport is involved. A transporter marking an animal delivered is not the same as the buyer confirming delivery.
What reaches your Wallet
Your proceeds are not the buyer's full checkout total. Depending on the sale, deductions include:
- the seller service fee;
- a buyer fee you chose to cover;
- an event organizer fee;
- a promoter reward or bonus you funded; and
- the Creatures transport charge when that charge was collected for a marketplace transport trip.
A delivery fee you charge for driving the animal yourself stays in your proceeds. See Seller fees and the Creatures Pro subscription for seller-fee details.
First Wallet withdrawal
The first transaction recorded in a Wallet starts a one-time 7-day withdrawal hold. This is a Wallet-level clock, not a fresh seven-day wait for every sale. Your Wallet can show funds before bank withdrawal is available.
An open dispute or a refund decision can block sale release. Withdrawal can also wait on identity checks, payout setup, a payment dispute, or an outstanding Wallet balance owed. Follow the message shown rather than assuming the seven-day hold is the only requirement. Banks have their own processing times after withdrawal starts.
Related information
- Getting paid when transport is involved
- Seller fees and the Creatures Pro subscription
- What happens after I sell an animal?
Updated on: 03/09/2026
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