What happens after I sell an animal?

After a buyer pays, Creatures holds the payment until the animal changes hands, then releases your money to your Wallet. Follow each sale in Dashboard > Selling > Sales, where every sale card shows what comes next.

The sale also updates the animal's ownership for you. Don't record the sale again or send a separate ownership transfer.

Find what needs you

The tiles at the top of Sales sort your sales by the next step:

• Needs fulfillment: it's your move, such as handing over the animal.
• Waiting on buyer: the buyer needs to pay for an auction they won, confirm delivery or answer a return offer. A trip or boarding stay under way waits here too.
• Problem review: a delivery, handoff or refund problem needs careful handling before money moves.
• Released or delivered: finished sales.

Offers and Accepted offers hold offers from buyers. See Reviewing offers on your listing.

Select the animal's name on a sale card to open the sold listing. The handoff steps live there.

Hand over the animal

How the animal changes hands depends on what the buyer chose at checkout:

• Pickup. The sale card says Ready for handoff (or Ready to ship if your listing also offered delivery). Open the listing and complete the handoff with the buyer's pickup code. If you select Document handoff instead, the card moves to Waiting on buyer and says Handoff documented until the buyer's report window ends. See How seller payout works.
• Creatures Transport. The card says Delivery arranged. Your money is released when the buyer confirms the delivery. See Getting paid when transport is involved.
• Boarding included. The card says Currently boarding. The animal stays on the boarding plan sold with it, and your sale money is released once checkout and boarding setup are done. See Offering boarding with an animal you sell.

Mark shipped shows on a card only when your listing offered delivery or shipping. Use it when you send the animal on its way yourself. The buyer then confirms it arrived.

Get paid

Once a sale is released, the money goes to the Wallet of whoever made the sale: you, or the organization you sold for. Fees come out first. To withdraw it, you need a payout account, and each Wallet has a one-time 7-day wait after its first transaction. If you haven't set one up, the sold listing and your newest handed-off sale card show a Set up payouts button.

If the listing says Support is reviewing the payout, the sale's location wasn't confirmed at checkout. Support checks it before the money is released. You don't need to do anything.

If the buyer kept it private

At checkout, a buyer can choose Keep this animal private. The animal is then hidden from the public feed, search and sale results. You can still open the sold listing. See Keeping your purchase private.

Leave a review

When the handoff is done, the listing asks How was your experience with the buyer? Select Write a review. You have 30 days.

Your review shows once you have both reviewed, or when the 30 days are up. See Leaving a review.

If the sale changes

If the buyer wants their money back or wants to return the animal, find the sale card and select Resolve refund or return. Depending on the sale, you can refund some or all of the price, cancel the sale, or offer a return.

A return offer waits for the buyer to accept before any money or ownership moves. If the animal is on its way, or there is an open problem, support may need to help. If the seller offers a refund or a return explains what the buyer sees.

Related information

• How seller payout works
• Getting paid when transport is involved
• Sold your animal? How to update Creatures

Updated on: 29/10/2026