Getting paid when transport is involved
For a Creatures marketplace trip, the transporter records delivery and the buyer confirms it. A completed trip releases any still-held sale proceeds to your Wallet; marking the animal delivered alone does not.
If Creatures transport is handling the trip
Open the sale in Dashboard > Sales, then open its transport request. Check the animal, pickup and delivery locations, transporter, and current status before arranging pickup.
The normal sequence is:
- The transporter marks In Transit after pickup.
- The transporter marks Delivered when the animal arrives.
- The buyer confirms delivery by choosing Completed under Update Status.
- Creatures releases the seller's proceeds and completes the sale, unless a dispute or another release block is open.
After the buyer completes the trip, they do not need a second confirmation on the animal listing. As the seller, you cannot confirm delivery on the buyer's behalf.
The marketplace transport charge is not seller income. It is excluded from your proceeds. Seller fees and any event fee, covered buyer fee, or promotion you funded still apply.
If the request still says Delivered, ask the buyer to review the delivery and confirm it when everything is acceptable. Contact support if there is a problem; do not ask someone to confirm receipt before the animal arrives.
If you deliver or the buyer collects
For a tracked seller-delivery request, you mark delivery and the buyer confirms it. A delivery fee you charge through the listing stays in your seller proceeds.
For pickup or a handoff without a tracked request, use the listing's Handoff panel. Buyer confirmation can release proceeds immediately; for in-person pickup, a valid pickup code is another option. If Document handoff is available, it starts a review window instead. See How seller payout works.
If a Creatures trip is cancelled
A cancelled marketplace trip can leave the sale waiting for pickup. Once the animal is in the buyer's care, they choose Confirm I picked up the animal on the listing. Cancelling the trip does not itself confirm the handoff or release your sale proceeds.
Eligible cancelled-trip sales can also release automatically 14 days after cancellation, if no dispute or sale-refund block remains. Contact support promptly about a pickup problem; do not wait for that deadline.
What to watch while waiting
Check both the sale and transport request for the next action. A completed trip and a bank withdrawal are different steps: the Wallet still applies payout-account requirements, its one-time seven-day hold, and any other withdrawal block.
Boarding-included animal purchases release sale proceeds earlier, when checkout and boarding setup complete. See How seller payout works before planning around a bank-transfer date.
Related information
- How seller payout works
- What happens after I sell an animal?
- Seller fees and the Creatures Pro subscription
Updated on: 03/09/2026
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