Requesting transport for an animal
Compare approved transporters on Marketplace > Transport, then select Request a quote on the one you want. You pay only if you accept the price they send back.
Buying an animal on Creatures? You can add Creatures Transport at checkout instead. See Choosing pickup, seller delivery, or Creatures Transport at checkout.
Choose a transporter
Pick a species and select Show Transporters. When Creatures knows your location, you can also pick a distance, such as Within 100 miles. Each card shows the rating and completed jobs.
Open a profile to see the service area, vehicles, rates and reviews. The badges tell you what Creatures has checked:
- Identity verified: the transporter passed an ID check.
- Licensed: Creatures reviewed their license.
- Insured through and a date: Creatures reviewed current insurance.
Documents are optional for transporters, so do not assume one exists without its badge. To ask questions first, select Message with the transporter's name.
Request the quote
- Select Request a quote on the profile. Signed out, it reads Sign in to request a quote, and the form opens after you sign in.
- Choose the Species and the Number of Animals.
- Search for the pickup under Origin and the drop-off under Destination. If you pick only a town, the form suggests a street address for a more accurate quote.
- Add timing, loading or handling details under Comments (optional).
- Select Request Quote.
While you wait
The request reads Awaiting Quote. You pay nothing unless you accept a price. To cancel, select Withdraw request and confirm. If the transporter turns the trip down, the request shows Cancelled with their Reason.
Review the price and pay
When the price arrives, the request reads Quote Ready. It shows the Transport price, a 5% Service fee and the Total. To use a code, open Have a promo code?, enter it and select Apply. A code lowers the transport price, not the fee.
Select Accept & Pay. If you have Creatures Credit or Wallet money, a Checkout Summary lets you use it first. Select Continue to Checkout, or Confirm Purchase if it covers the whole total. Creatures may email you a code to confirm it is you. Then pay by card or bank transfer on the secure checkout page. Some promo codes allow card only.
To say no, select Decline, then Decline quote. This closes the request.
If payment does not finish:
- Continue payment picks up where you left off. Change payment lets you pay another way.
- Payment processing means a bank transfer is on its way. View bank transfer instructions shows the details.
- Payment failed means you can try again.
After you pay
You see Payment Confirmed! and the request reads Transporter Assigned. Creatures holds your payment until you confirm delivery. A paid request has no cancel button, so if plans change, select Message Provider and contact Creatures support.
Follow the trip
The request moves through In Transit and Delivered to Completed. Track shipment opens a progress page you can share with anyone helping at pickup or drop-off. People outside the trip see only the town and state.
Confirm delivery
When the transporter marks the trip delivered, you see Did the animal arrive? (or Did the animals arrive?). Check your animals, select Confirm delivery, and confirm. This releases your payment to the transporter. If something is wrong, select Contact support instead.
A few hours later, Creatures asks you to review the transporter. You have 30 days.
Related information
- Answering a transport quote request
- Choosing pickup, seller delivery, or Creatures Transport at checkout
- Getting paid when transport is involved
- Leaving a review
Updated on: 29/10/2026
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