Managing your boarding business

Run your boarding business from Dashboard > Services > Boarding. Use My Services to pause or reopen a service, Applications to approve or reject customers, and Customers to track the animals in your care.

The fourth tab, My Boarded Animals, is for your own animals boarded somewhere else. See Boarding your animals with a provider.

Pause or reopen a service

Each card on My Services shows the service's Status (Active, Draft or Paused), its active customers, and any applications waiting for you.

• Disable stops new business. Confirm with Disable service, and the status changes to Paused. The service leaves search, and its page stops loading for everyone but you. Current customers keep boarding and paying as usual.
• Enable reopens a paused service to new customers. If the service is missing something it needs to go live, such as 5 facility photos, the card lists it and shows Finish setup instead of Edit. Fix that first.
• Finish setup replaces Edit on a draft. Use it to complete and publish the service. See Listing a boarding service.

If one of your animal listings offers this service, disabling it also hides boarding on that listing. A listing that requires boarding can't be bought until you enable the service again.

Hide from boarding directories, in Edit, is not a pause. A hidden service still takes customers.

Select Edit to change the price, species, rules, photos or screening. A new rate applies to new customers only. Current customers keep the rate they subscribed at.

Review applications

When a service requires approval, customers apply before they can subscribe. Open Applications. The number on the tab is how many are waiting. Use All, Pending, Approved and Rejected to filter the list.

Each card shows who applied, the animal and the service.

1. Select View to read the full answers. Export CSV on that page downloads the service's applications as a spreadsheet.
2. To accept, select Approve, then Approve application. The customer can now subscribe with those animals. Approval doesn't charge them or hold a space.
3. To decline, select Reject, then Reject application. The customer sees that their application wasn't approved, with a button to message you and an Apply again button.

The customer gets a notification either way. Your choice is final, so select Keep pending if you need more time.

Buyers who want boarding with an animal you sell apply here too. See Offering boarding with an animal you sell.

Track customers and income

Customers sums up your Active customers, Monthly revenue (after provider fees), Free months still running, and Ending (customers who have canceled).

Each customer card shows the animals, the owner, your monthly revenue, the start date and when the current billing period ends. You may also see Commitment until, the last day of a minimum commitment. Other notes show free months you offered, or that the customer is canceling and when boarding ends.

Payments, cancellations and refunds

Each month, your rate minus the provider fee goes to your Creatures Wallet.

Customers cancel from their own My Boarded Animals tab once any minimum commitment is over. Boarding then ends when the period they paid for runs out.

Providers have no cancel or refund button. If a payment needs a fix or a refund, contact Creatures support. Pausing a service never changes a customer's payments.

Reviews

You and your customer can review each other after the first monthly renewal, or when boarding ends.

Related information

• Listing a boarding service
• Offering boarding with an animal you sell
• Boarding your animals with a provider
• Your Creatures Wallet: balance, holds, and getting paid

Updated on: 29/10/2026