Articles on: Services: Transport, Boarding & Booking

Creating a bookable offering: tours, classes, and appointments

In Dashboard > Services > Bookings, choose New offering, answer a few setup questions, check the summary, then finish the details and select Publish. Your answers save as a draft once you name it, and nothing goes live until you publish.

Before you start

First offering? Services > Bookings opens My bookings. Choose Set up a bookable offering, then fill in Who's hosting? with your farm name. No farm name? Choose Host under your own name.
Manage a farm on Creatures? Check Hosted by and use Change if needed. Guests see the host's name, and the host gets paid. It can't change once the draft saves.
The setup page calls an offering an "experience".

Create an experience page, hosted by Cedar Hollow Farm, with the describe box and example cards

Answer the setup questions

Describe what you offer under What do you want people to book?, or pick a card under Or start from an example, such as Public tour. Check each answer Creatures fills in. These questions shape the rest:

When can people come? At times you set, during open hours, drop-in, overnight, a series of dates, a date you agree with each guest, or listed only.
How do people book a time? People book their own spots, One booking takes the whole time, or Guests choose: book a spot or take the whole time.
How do you charge? Per person, Per booking (flat), a flat group price plus extra guests, It's free, or a donation.
How is a booking confirmed? Instantly, or I approve each request first. With approval, you answer within 24, 48 or 72 hours, and guests must book at least that far ahead.

Later questions cover who runs it, payment and when booking opens. You can skip any.

Check the summary

Here's your booking in plain words turns your answers into short sentences. A line marked Default is a choice Creatures made for you. Select Change to fix a line, then choose Finish the details.

Here's your booking in plain words, with Default lines and Change buttons

Finish the details

Add a Description of at least 30 characters, plus photos.
Under Price and group size, check the price, Spots in each time and the guests allowed in one booking.
Optional: a Minimum to run cancels a time that doesn't fill by your deadline, with full refunds. You can also offer a waitlist for full times.
To keep it off search, choose Only people I send the link to under Who can find it?
Add the street address. Guests get the full address after they book.
Under Extras, add guest types like adult and child, add-ons, booking questions or a waiver.

Price and group size set to $15 per person, 10 spots in each time, up to 6 guests in one booking

Set payment and cancellation

Under Payment at booking, choose Full payment when booking, Deposit now, rest at the venue, or Pay at the venue (nothing online).

Online payments add the Creatures booking fee: 5%, at least $1.50. On a deposit, the fee is based on the full price. If the host has Creatures Pro, guests pay no booking fee and card processing comes out of your payout.

Then pick a Cancellation policy. With Refund if they cancel by a cutoff, guests who cancel in time get everything back except the booking fee. If you cancel, guests get back everything they paid online.

Payment at booking set to a 25% deposit, with a refund cutoff one day before

Build the schedule and publish

Under Schedule, add dates and start times, or set a repeat. When can guests start booking? sets when dates open to guests.

Select Publish. If anything is missing, Before guests can book lists Experience details, Verify your phone and Verify your ID. Publish turns on once all three are done.

Before guests can book checklist with Experience details done and the phone and ID checks to do

If something looks wrong

If your listing shows Guests can't book this time, a published time is hidden, often because the person who runs it is away. See your booking team and time off.

Updated on: 29/10/2026

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