Booking and managing a session as a customer

A booking page lets you choose a time, see the final price before you pay, and keep a private confirmation page for later. You can book with a Creatures account or as a guest.

Pick a time that works

The booking panel's heading tells you how it works, such as Pick a session, Pick an arrival window for drop-in visits, or Choose dates for a stay. Choose how many of each guest type are coming and any add-ons, then a date and time. The Estimated total lists each charge, including anything due at the venue.

Some offerings ask more:

• How do you want to book? lets you Share this time with others or Book it just for your group when nobody has booked that time yet.
• For a visit at your place, enter your address to see the travel charge. Only the host and their staff see your address.
• When a time is full, select Join waitlist if offered. Notices are for openings that fit your group; spots go to the first to book.

Review before you pay

To use a gift card, sign in and enter it under Have a gift code? before choosing Continue to checkout; it becomes Creatures Credit. To give an offering to someone else, select Give this as a gift on its page. See Gift cards.

Select Continue to checkout, or the panel's own button, such as Reserve for a stay or Book all 6 dates for a series. Creatures holds your time for about 30 minutes, and a countdown shows what is left. If it runs out, choose a time again. If you are signed in, Use available balance applies Creatures Credit first and Wallet earnings second.

Then answer the host's questions, list who is coming if asked, and sign any waiver right in the panel. Other adults can sign their own copies by email or on arrival. If offered, choose Text me about this booking for reminders.

Card payment opens secure checkout for the amount due now. Online payments include the Creatures booking fee (5%, minimum $1.50) unless the host has Creatures Pro. With a deposit, you pay the rest to the host at the venue, unless the host lets you pay in full today.

Some hosts approve each booking first. Select Request to book; nothing is charged until they approve. Then pay within 48 hours or before the visit starts, whichever is sooner. For a visit by request, suggest dates with Request a visit; when the host's quote arrives, select Accept and pay before it expires.

Use your booking page

Your confirmation email has a private link to your booking. Members can also open it from My bookings.

From the booking page you can add the visit to your calendar, view your signed waiver, Add guests and pay for them by card, Reschedule, or Cancel booking. Rescheduling closes at the refund cutoff, or 48 hours before the start for a no-refund booking. With a move-only policy, Change time shows its own deadline. Stays, series, and visits by request can't be moved online, so message the host.

The policy saved when you booked still applies if the host changes the offering later. An eligible cancellation refunds what you paid online except the booking fee or, with a Creatures Pro host, card processing. If the host cancels, or a minimum-to-run session doesn't fill, you get back everything you paid online. If the host moves the whole session, you can choose a full refund before the new time starts.

Packs of visits bought with Buy pack, and series make-up credits, appear in My bookings under Packs and credits. The booking panel offers to use them when you book.

Related information

• Your booking page: one link for everything you offer
• Creating a bookable offering: tours, classes, and appointments
• Taking bookings: schedule, check-in, promos, and the calendar feed

Updated on: 07/10/2026