Your Creatures Wallet: balance, holds, and getting paid
Your Creatures Wallet holds the money you earn on Creatures, such as sale proceeds, service payouts and referral rewards. To see it, open your Dashboard and select Money. The big number is the Available balance of the Wallet you picked.
Creatures Credit is different. It can pay for purchases on Creatures, but it can't be sent to your bank.
Open your Wallet
- Tap or click your photo at the top of the page, then select Dashboard.
- Select Money. It opens on the Wallet tab.
On a phone, swipe the row of tabs sideways to find Money.
If you opened Creatures from a link in an email or text, the Wallet asks you to Confirm it's you first. Read Why Creatures asks for a code before showing your money.
Check the right Wallet
Each organization you own or co-own gets its own Wallet once money moves through it. When you have more than one Wallet, use Account to choose My Personal Wallet or an organization. Each choice shows that Wallet's balance.
Creatures first opens the Wallet with the most money, so check Account before you trust the number. Choosing an organization doesn't move its money into your personal Wallet. Marketplace checkout uses only your personal Wallet.
Read your balance
The large amount is the money in that Wallet right now. If you have Creatures Credit, a green link such as + $225 Creatures Credit sits below it. Credit always belongs to your personal account. See Creatures Credit: what it is and how it is spent.
Money reaches your Wallet after the step that releases it. For an animal sale, that's usually the pickup, handoff or tracked delivery. For a service, it's when the service is complete. So a buyer can pay before your money shows up. Your seller fee and any promotion you pay for come off first. Read How seller payout works for the full timeline.
Set up payouts
Until you connect a payout account, the card shows a short note and a Set up payouts link. With a $0 balance, the note says you don't need to set up payouts yet. After a sale, the sold listing and your Sales page show a button such as Set up payouts to withdraw $455.
After you connect, you'll see Withdraw Funds and Manage payouts instead. See Connecting your payout account and Withdrawing your money to your bank.
What can pause a withdrawal
Your money stays in the Wallet while any of these is sorted out:
- Your ID check. The card says "Complete identity verification before withdrawing." Select Verify ID under the note to start it. The check is on you, so it pauses your organization Wallets too. See Verifying your identity.
- A one-time 7-day wait. A new Wallet can't pay out until 7 days after its first transaction. The card shows Funds available with the date and time.
- A payment dispute. Withdrawals from that Wallet pause while the dispute is reviewed.
- A balance below zero. Withdraw Funds is hidden until that Wallet is above zero. See Why is my Wallet balance negative?
- A stud refund you still owe. If a stud service you were paid for is refunded, or a card dispute on it is lost, Creatures takes that money back from the Wallet. If the Wallet can't cover all of it, withdrawals pause until new money pays it back. The stud request shows Refund owed until then.
Also on this page
Wallet activity lists every change in all your Wallets, newest first. Changing Account doesn't filter it. See Understand your Wallet activity.
Saved auction card holds the card used for temporary 5% holds when you bid. Use Add a card, Change card or Remove. See How auctions and bidding work.
Related information
- Withdrawing your money to your bank
- Understand your Wallet activity
- Why is my Wallet balance negative?
- Creatures Credit: what it is and how it is spent
Updated on: 29/10/2026
Thank you!