Articles on: Payments, Wallet & Earnings

Using a promo code at checkout

A promo code from a seller takes money off what you buy from that seller. Type it in your cart under the seller's name, or under Have a promo code? when you use Buy Now, and check the discount before you pay.


Use a code in your cart


  1. Open your cart. In the Order summary, find the seller's name.
  2. Type the code in the Promo code box under that name and select Apply. Capital letters don't matter.
  3. The code turns into a small tag, and a Promo discount line shows what you save. To take the code off, select the x on the tag.


Promo code box under Harper Lindgren in the cart order summary, with HERD10 typed and Apply


A code only changes that seller's items. If your cart has animals from two sellers, each one gets their own box.


The summary takes off any Volume discount first, then your Promo discount. Your Creatures Credit and Wallet balance come off next, on their own. Due today is what's left to pay.


HERD10 applied for Harper Lindgren, with a $280 promo discount, Credit, Wallet balance and Due today


Use a code with Buy Now


Select Buy Now on a listing and answer any delivery questions. The Checkout summary window opens.


  1. Select Have a promo code?.
  2. Type the code and select Apply. A line such as "You save $85" appears, and Total goes down.
  3. Select Continue to Checkout to pay.


Checkout summary on a phone with HERD10 applied, You save $85, and a total of $807.50


The same box shows when you check out an accepted offer.


Other places that take a code


  • Auction wins from a sale event: when you pay for them together, each seller has a promo code box, just like the cart.
  • Genetics, transport and bookings: look for Have a promo code? before you pay.
  • Creatures Pro and other plans: these codes come from Creatures and only lower your first payment.


There is no promo box when you pay for a single auction win or add boarding to a purchase.


If the code won't apply


Read the message under the box.


  • "That promo code is not valid": check the spelling, and make sure the code belongs to this seller. Some codes only work on one listing, and a seller can turn a code off.
  • "This code needs a minimum of $500": that seller's items must add up to at least that much.
  • "This code is not active yet" or "This code is no longer valid": the code has a start or end date.
  • "This code has reached its limit" or "This code has been fully redeemed": it's used up, or you've used it as many times as the seller allows.
  • "This code is for new customers only": it's only for people who haven't bought on Creatures before.
  • "Sign in to use this code": sign in, then try again.


Still stuck? Message the seller and ask them to check the code.


Good to know


  • The seller pays for the discount. It comes out of their sale money, not yours.
  • A promoter reward never changes your price. Only a promo code does.
  • You don't need to pay to test a code. The summary shows the discount first.



Updated on: 29/10/2026

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