Gift cards: buying, redeeming, and refunds

A Creatures gift card is a code worth a fixed amount of Creatures Credit. It never expires. The person who redeems it receives the full face value in their Credit balance for eligible purchases.


Buy a gift card


On your dashboard, open Money > Gift cards, choose a preset amount or enter a custom amount from $5 to $500, and pay by card. You can add a recipient email and a message, or leave the email blank and share the code yourself.


Gift-card purchase form with amount, recipient email, and message


After payment, Creatures creates a code in the form CRE-XXXX-XXXX-XXXX. Creatures emails the code to you and to the recipient if you entered their email. Your Gift cards page also keeps the card in Your recent gift cards, where you can Copy code or choose Open redeem page.


Gift-card history showing a card marked Ready to redeem and its available actions


Treat a code marked Ready to redeem like value: share it only with the intended recipient.


Redeem the code


  1. Sign in to the Creatures account that should receive the Credit.
  2. Open Money > Credit, select Redeem a code, and enter the complete code.
  3. Select Continue to review the amount and any gift message.


Redeem gift card page with the complete code ready to continue


The review page does not add the value yet. Confirm the amount, code, and account, then choose Add to my balance.


Ready-to-redeem gift card with its amount, message, and confirmation action


Creatures adds the full amount once and shows a success state. The separate $75 example below shows what that confirmation looks like after a different card has been redeemed. The value is now Creatures Credit, so it follows the normal Credit, Wallet, and checkout order and cannot be withdrawn as cash.


Separate $75 gift card confirming that Credit was added to the account


If the same recipient opens the link again, Creatures recognizes that the card is already in that account rather than adding it twice. A different account cannot redeem a code that has already been used.


Refund a card that is ready to redeem


Only the purchaser can refund a card, and only while its status is Ready to redeem. In Your recent gift cards, choose Refund and confirm the amount. The refund returns through the original payment card and permanently cancels the gift-card code.


A Redeemed card cannot be refunded because its value is already Credit in the recipient's account. A Refunded code cannot be redeemed. If a refund says it did not finish, use Try refund again on the same card instead of creating another refund.


If a code is rejected, compare every character and check the card's status before buying another one. For how redeemed value is spent, read Creatures Credit.



Updated on: 03/09/2026

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