Articles on: Services: Transport, Boarding & Booking

Taking bookings: requests, guest lists, and payments at the visit

You run everything you host from Dashboard > Services > Bookings. Select Bookings to answer requests, see who is coming, check guests in and record what they pay at the visit.

Find your tools

At the top, Check in guests opens gate check-in for scanning tickets. Bookings opens your requests and guest list. Sales shows what guests have paid you. Team and Time off set who runs each time and when you're away, and New offering starts a new tour, class or visit.

Bookings dashboard buttons: Check in guests, Bookings, Sales, Sold packs, Team, Time off, New offering and My bookings

Once guests pay you, Earnings shows your wallet, where booking payments land after each visit. Select Set up payouts to connect your payout account, or Withdraw once it's connected.

Keep the right offerings open

Each offering (a tour, class, visit or appointment) has a card. It shows the status, what guests see, your price, any requests waiting and the next date.

Publish puts a finished draft live.
Pause stops new bookings. Activate opens it again.
Archive retires it. Archived offerings wait under Archived at the bottom of the list, where Restore brings one back.
Delete removes a draft or an archived offering for good, with its schedule, photos and settings. An offering with guest or payment history can't be deleted, and its card says so.

Existing bookings stay either way. If a card says Paused:, an edit left something missing. Select Finish setup to fix it.

Active Highland Calf Meet and Greet card with 1 request waiting and Edit, Share, Pause and Archive

Answer requests

Offerings where you approve each booking, and visits by request, send you Requests. Each shows the guest, the time, the party size and an Answer by time. If you don't answer in time, the request lapses and nothing is charged.

Approve accepts it. The guest then has 48 hours to pay, or until the start if sooner.
Send a quote lets you set the date, time, price and payment terms, and how long the quote is good for. The time is held only when the guest accepts.
Decline turns it down.

A sent quote shows Quote sent, with Revise and Withdraw.

Requests with Send a quote, Approve and Decline, and a sent quote with Revise and Withdraw

See who is coming

Under Upcoming & recent, bookings are grouped by time. Each booking lists the guest, party size, confirmation number, price and any answers. It also says what is still due, such as "Collect $56 at the venue." Bookings you added are marked Phone Booking.

If the offering has a waiver, each booking shows its status. Sign on a phone lets a guest sign on your device, and Ask booked guests to sign emails everyone who hasn't. Message opens a chat with a guest who has an account.

Check guests in and record payment

Select Check in when a party arrives, or No-show after the time passes. Neither one charges or refunds anything.

When money is due at the visit, the booking shows Collect and the amount. Choose Cash, Card or Other under Method, then select Record collected. The payment posts to Finance. Remove collection record only fixes your records. It doesn't refund the guest.

A Saturday farm tour time with Maya Thompson's phone booking, $56 to collect at the visit, and Check in

To scan tickets at the gate, see Checking guests in with your phone.

Add a booking for someone who called

Select Add a booking. Choose the Experience (your offering), Month and Date and time, set the guests and enter the Guest's name. An email is optional and sends the details. A phone number is just for you. Creatures won't text it.

Under Payment, choose They'll pay at the visit or Send them a payment link, then select Add booking. Nothing is charged when you add it, and paying at the visit has no booking fee.

Add a booking form with the guest's name, a phone number and They'll pay at the visit selected

Changes and your calendar

To change spots, move a time or cancel, read Changing a booked time.

Calendar feed on the Bookings page sends your bookings to Google, Apple or Outlook. If you host for more than one profile, choose the Calendar provider and select View feed. Then select Create feed link and copy the link right away. It isn't shown again. It only sends bookings out. To block busy times from your own calendar, see Connect Google Calendar or another calendar.

Updated on: 06/11/2026

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