Taking bookings: schedule, check-in, promos, and the calendar feed

Your Booking dashboard is where you keep offerings open, answer requests, and prepare for each visit.

Keep the right offering open

Open Dashboard > Services > Bookings. Each offering shows its status, the kind of booking, the price guests see, and its next date. Publish a finished draft, Pause to stop new bookings, Activate to reopen it, or Archive to retire it. Restore publishes it again. Existing bookings are kept either way. Rows also count guests waiting for a spot and requests to answer, and Sold packs lists packs guests bought. If an edit leaves an active offering missing something, Creatures pauses it, emails you, and shows Finish setup.

Answer requests

When an offering asks you to approve each request, or to quote a date, select Bookings at the top of the page; they are listed under Requests. Choose Approve or Send a quote, or Decline. A quote sets the date, time, price, and payment terms. Guests can accept it within 2, 3, or 7 days, or before the start, whichever is sooner. After approval or quote acceptance, any online payment is due within 48 hours or before the start, whichever is sooner.

See who is coming and check them in

On the Bookings page, Upcoming & recent groups bookings by session: each party, guest count, payment, confirmation number, answers, and guest list. Each booking shows its waiver status. Sign on a phone lets a guest sign on your device, and Ask booked guests to sign emails anyone who hasn't signed.

Select Check in when a party arrives, or No-show after the time passes. Neither one charges or refunds anything. For money due at the venue, choose how they paid and select Record collected. It posts to Finance.

Change a session or booking

• Add a booking records a guest who called or messaged you. They pay at the visit, or you send a payment link; nothing is charged when you add it. If you add their email, they get the confirmation.
• Add a spot or Remove a spot changes that one session's capacity, and Run it anyway keeps a minimum-to-run session on.
• Add guests adds people to a booking with no online charge. Collect any difference at the visit.
• Reschedule moves one booking. Move everyone moves a whole session, such as for weather. Guests with an email get the new time, and those who paid online can take a full refund instead.
• For a series, Cancel this date lets you add a replacement date or give guests a make-up credit.
• Cancel & refund, or Cancel booking when nothing was paid online, cancels one booking. The session's cancel button cancels everyone. Creatures refunds everything paid online, including the booking fee. Return venue payments yourself.

Offer a promo code

In Promo codes, choose the Provider and an Eligible offering, enter a Code, choose Percent off or Amount off, and set any limits and dates. Turn on Allow guest checkout for people without an account. The discount comes off the subtotal before fees and deposits.

Keep your calendars in step

On the Bookings page, Calendar feed gives each provider a private link. Select Create feed link, copy it right away, and subscribe in Google, Apple, or Outlook. This feed only sends bookings out.

To protect bookings, open Today > Calendar connections and sharing > Connect Google or another calendar. Connect your calendar. Under Use this calendar, choose Protect bookings only, select the Booking account to protect, and select Save calendar settings. After a successful refresh, select Activate booking protection for this scope and save again. Its busy times then close to guests. Share busy dates gives offering or unit links for calendars such as Airbnb or Hipcamp.

For a shareable business page, continue with Your booking page.

Related information

• Creating a bookable offering: tours, classes, and appointments
• Booking and managing a session as a customer
• Your booking page: one link for everything you offer

Updated on: 07/10/2026