Connecting your payout account

A payout account is the Stripe account where Creatures sends money when you withdraw from your Wallet. You need one to withdraw, send a private animal sale invoice, publish a sponsorship (a page where supporters help pay for an animal's care) or publish a stud service that charges a fee. Setting it up doesn't move or charge any money.

You don't need one to build or publish a marketplace listing, or to take bookings. Your earnings wait in your Wallet until you're ready to withdraw.

Set up payouts for yourself

1. Open your Dashboard and select Set up payouts on the Wallet card. On a checklist, the Set up payouts step has an Open payout setup button that opens the same window. After a sale, the sold listing and Sales in your Dashboard may show Set up payouts too. Once the money is in the Wallet, it reads Set up payouts to withdraw with your full Wallet balance. It opens payout setup for whoever gets paid for that sale, you or your organization.
2. The Set up payouts window lists what to have ready: Your details, What you do and Your bank.

3. Choose your Account country. This is where you pay taxes. Stripe can't change it after the account is created, so check it carefully.
4. Select Continue to Stripe.

5. On Stripe, add your details, a short description of your animal business, a website or social profile, and the bank account for your withdrawals. You type your bank and tax details on Stripe, never on Creatures.
6. When you finish, Stripe sends you back to Creatures. If you stop partway, you can come back later and finish.

Once your account is connected, the Wallet card shows Manage payouts instead.

Set up payouts for an organization

An organization can have its own payout account, separate from yours. Only an owner or co-owner can set it up.

1. Open the organization's page and select Edit profile.
2. Find Payouts at the top of Edit organization profile:
3. • With no account yet, select Set up payouts.
   • Setup incomplete means Stripe setup was started but not finished. Select Finish payout setup.
   • Connected (org account) means it's done. Manage payouts opens the account on Stripe.

3. The next page carries your organization's name, such as Set up payouts for Midway Meadow Farm. Check that the name is right. Choose the Organization country, where the business is legally based, and select Continue to Stripe.
4. On Stripe, add the business details, the people who own or control it, and the business bank account.

Choose where an organization gets paid

If you control another account that is connected to Stripe, Edit organization profile also shows a menu with your organization's name, such as Where Lindgren Heritage Genetics gets paid. That other account can be your personal one or another organization you own or co-own.

Pick This organization's own account, or pick another account you control. An account marked "setup incomplete" can't send money to a bank until its Stripe setup is finished. Select Save changes to keep your choice.

Connected is not always ready

Connecting creates the Stripe account. Stripe turns on payouts once it has every banking and identity detail it needs. If you still can't withdraw:

• Select Withdraw Funds on the Wallet card. If Stripe still needs something, the window lists it under Before you can withdraw, with a button such as Finish payout setup or Open payout setup.
• Verify your ID and wait for any profile name review to clear.
• Check that you picked the Wallet, personal or organization, that holds the money.
• Wait out the one-time seven-day wait after a Wallet's first transaction, and any open payment dispute.

For the full money flow, see Withdrawing your money to your bank.

Related information

• Your Creatures Wallet: balance, holds, and getting paid
• Send and get paid on a private invoice
• Verifying your identity

Updated on: 29/10/2026