Verifying your phone number

Phone verification confirms that you can receive a text at the number on your account. Creatures asks for it before actions such as sharing a sale page, accepting buyer payments, issuing an agreement, sending a private sale invoice, or applying as a transporter.


Verify your number


  1. Choose Verify phone wherever Creatures shows the verification checklist. You can also start from your profile or account settings.
  2. Check the country code, enter a mobile number that can receive texts, and choose Send code.


Verify Phone Number dialog with the phone field and Send code button


  1. Enter the six-digit code from the text message.
  2. Choose Verify phone. Creatures closes the dialog and marks the phone step complete.


Six-digit confirmation field and Verify phone button


The code confirms the exact number you entered. If you need to change the number, close the dialog and begin again.


What the verified number affects


A verified phone works together with identity verification for selling and other trusted actions. It can unlock:


  • sharing a private sale page and publishing a public listing;
  • letting buyers pay you;
  • agreements and private sale invoices;
  • a transporter application; and
  • text notifications you choose in account settings.


If you own or co-own an organization, your completed phone verification also confirms that phone trust step for the organization.


If the code does not work


  • Creatures currently sends verification texts only to US and Canadian numbers.
  • You can make up to two attempts to request a verification text in one hour. An attempt can count even if no text is sent. Wait before trying again if you reached that limit.
  • After three incorrect entries, request a new code.
  • A phone number attached to another Creatures account cannot be added to this one. Sign in to your existing account or contact support if you do not recognize it.
  • Make sure the country code and full number are correct before sending another code.


When the step shows Phone verified, return to the page that asked for verification. If it still shows the old status, refresh it; you do not need to verify the same number again.



Updated on: 02/09/2026

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