Articles on: Trust, Verification & Reviews

Verifying your phone number

Verifying your phone proves you can get a text at your number. Creatures asks for it before you share a sale page, take payments from buyers, send an agreement or a private sale invoice, or apply to be a transporter.


Your number is never shown on your profile or your listings. A public contact number for your farm is separate: you add it on your organization's profile or website. If you joined Creatures with a text code, your phone is already verified.


Verify your number


  1. Select Verify phone. You'll find it on any Verification required checklist, in the menu next to Edit profile on your own profile, and in Settings on the Account tab.


Profile menu on a phone, opened from the button next to Edit profile, with Verify phone in the list


  1. In Verify your phone number, check the country flag and type a mobile number that can get texts.
  2. Select Send code.


Verify your phone number window with a US mobile number typed in and the Send code button


  1. Type the six-digit code from the text message.
  2. Select Verify phone. The window closes and the phone step is done.


Six-digit code box with the Verify phone button


The checklist now shows Phone verified. If the page that asked still shows the old status, refresh it. You don't need to verify the same number again.


If your number says Alerts only


A number you added by answering a Creatures text invitation can get text alerts, but it isn't confirmed for selling yet. Settings shows Alerts only next to it. Select Confirm with a code on a checklist, in the menu next to Edit profile on your profile, or in Settings.


Verification required checklist with a Verify your phone step and a Confirm with a code button


Your number is already filled in, so select Send code, type the code, then select Verify phone.


What a verified number unlocks


  • Sharing a private sale page.
  • Publishing a public listing and letting buyers pay you.
  • Publishing a stud service for one of your males.
  • Sending agreements and private sale invoices.
  • Applying to be a transporter.
  • Text alerts you turn on in notification settings.


Most of these also need identity verification, which is a separate step. If you own or co-own an organization, your verified phone also counts for that organization.


Changing your number


Once a number is verified, this window won't switch it. Open Settings, go to the Account tab and use the Phone row. Creatures sends one code to a contact you already use and one to the new number. See Changing your email, phone, or privacy defaults.


If the window tells you to contact support, email info@creatures.com and we'll change it for you.


If the code does not work


  • Only US and Canadian numbers. Other numbers show "We can only text US and Canadian numbers right now."
  • Two code requests an hour. After that you'll see "Too many requests! Please try again later." Wait an hour, then send a new code.
  • Three tries per code. After three wrong entries, close the window and send a new code.
  • "This phone number is already verified for another account." The number belongs to another Creatures account. Sign in to that account, or contact support if you don't know it.
  • "Confirm it’s you first." You signed in from a link in an email. Creatures opens a Confirm it’s you page. Select Email me a code and enter it. Creatures then opens Continue phone verification with your number kept. Select Verify phone number, then Send code.



Updated on: 04/11/2026

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