When does the seller get paid? Your role as the buyer

A question buyers often ask is when their money actually reaches the seller. The answer puts you in control: the seller is paid when you confirm delivery, and not before.

Your confirmation is the trigger

From the moment you pay, your money is held by Creatures. It sits there, buyer-protected, through the whole delivery. The seller is paid only when you confirm the animal arrived.

• No fixed delay after confirmation: when you confirm delivery, the held funds are released to the seller's Creatures Wallet immediately. There is no separate countdown after you confirm; your confirmation is the release.
• Why it is set up this way: making the buyer's confirmation the trigger is what keeps the seller motivated to deliver exactly as promised. They have done the work, but they are not paid until you say the animal arrived as expected.
• Your responsibility: confirm promptly once you genuinely have the animal and it is as described. It is fair to the seller to confirm when things are right, and it is your protection to hold off if they are not (see The health guarantee and if your animal arrives sick).

What happens on the seller's side (so you understand the full picture)

After your confirmation releases the money into the seller's Creatures Wallet, the seller still has a step before it reaches their bank: they withdraw from their Wallet to their connected bank account.

• For most sales, withdrawal is quick. Once the funds are in their Wallet, the seller can withdraw to their bank, which typically arrives in a day or two.
• A seller's very first sale has a one-time 7-day hold. The first time a seller has funds to withdraw, Creatures applies a single 7-day holding period before that first batch can be sent to their bank. It is a one-time anti-fraud and chargeback-review step for brand-new sellers. After that first hold clears, all of the seller's future withdrawals are immediate.

This does not change anything on your side: your confirmation still releases the money right away. The 7-day first-sale hold only affects how quickly a first-time seller can move their very first proceeds from their Wallet to their bank. It is worth knowing so the timing makes sense if you are buying from a seller's first-ever sale.

For the seller's perspective, see the "When do I get paid after a sale?" and "How to Withdraw Funds to Your Bank Account" articles.

Related information

• Receiving your animal and confirming delivery
• How buying works: payments, held funds, and protection
• Paying with Wallet, Credit, and ACH

Updated on: 23/06/2026