Receiving your animal and confirming delivery

After you pay, the last stretch is getting the animal to you and confirming it arrived. This article covers the three ways delivery can happen, how to follow along, and the one action that completes the sale.

The three ways an animal reaches you

How the animal gets to you depends on what the listing offered and what you chose at checkout:

• You arrange pickup (self-transport): you collect the animal from the seller, or organize your own hauler. The seller marks the animal as handed over on their end, and you confirm once you have it. Best when you are nearby or have your own transport.
• The seller delivers: the seller brings the animal to you themselves. You will see the delivery progress on your purchase, and confirm when it arrives.
• Creatures transport: transport is arranged through Creatures' network of approved transporters. You can follow its status, and confirm on arrival. Useful for longer distances where you cannot collect the animal yourself.

The listing tells you which options are available, and your choice at checkout (including any delivery you added) sets which of these applies.

Following along

Your purchase is the place to watch the sale progress. It shows the current status (for example handed over, in transit, or delivered) and, where transport is involved, tracking details so you know where things stand. You do not have to chase the seller for updates; the status is on your purchase.

Confirming delivery (the step that matters most)

When the animal has arrived and is as expected, you confirm delivery from your purchase.

• What confirming does: it marks the animal as received and releases the held funds to the seller's Creatures Wallet immediately. There is no extra waiting period; the release happens the moment you confirm.
• Why it is yours to do: confirmation is deliberately the buyer's action, because it is your protection. Until you confirm, the seller has not been paid, which is what gives them every reason to deliver exactly what was promised.
• When to confirm: only after you actually have the animal and it matches the listing. Confirming is the green light for payment, so do not confirm before the animal is in hand.

Once the sale is complete, you can share how it went by leaving a review for the seller, which helps the next buyer know what to expect.

If something is wrong on arrival, do not confirm delivery yet. Instead, report the problem so the funds stay held while it is resolved. See The health guarantee and if your animal arrives sick.

For seller delivery and Creatures transport specifically, the status may update automatically as the transporter completes the trip, but the protection is the same: the seller's payment follows delivery being completed. See When does the seller get paid? Your role as the buyer.

Related information

• How buying works: payments, held funds, and protection
• When does the seller get paid? Your role as the buyer
• The health guarantee and if your animal arrives sick

Updated on: 23/06/2026