Receiving your animal and confirming delivery
Open Dashboard > Buying and choose your purchase to follow pickup or delivery. Confirm only once the animal is in your care and the handoff matches the agreement.
Find your handoff instructions
The purchase shows the payment state and the pickup or delivery arrangement chosen at checkout. Keep the seller updated if your plans change.
For Creatures transport, open the trip and follow its delivery-confirmation instructions after arrival. This completes that handoff without a separate pickup-code step. If something is wrong with Creatures transport, do not mark the trip Completed. After the transporter marks it Delivered, open the purchased animal's listing and choose Report an issue. Before then, message Creatures or the seller.
Complete a pickup or seller delivery
- Confirm handoff records acceptance and releases any still-held seller proceeds.
- For an in-person pickup, Show pickup code reveals a six-digit code and QR code. Sharing it alone does not complete the sale; the seller must enter or scan it. Reveal it only once you have the animal.
- Pickup also offers Confirm with note for a non-blocking observation. It still completes the sale, so do not use it to report an unresolved problem.
- After cancelled Creatures transport, the action is Confirm I picked up the animal. Arrange the replacement pickup with the seller first.
If something is wrong
Use Report an issue while offered. If the seller documented handoff first, follow the displayed objection deadline, usually 72 hours. Eligible sales release automatically after that window if no issue is reported. Cancelled transport also has a timeout, so do not leave an unresolved pickup unreported.
Animal purchases with boarding release seller proceeds at checkout, before later pickup. If payment has already been released or no report action is available, contact support promptly. After a completed sale, you can leave a review.
Related information
- Reporting a problem with your purchase (disputes and the objection window)
- The health guarantee and if your animal arrives sick
- When does the seller get paid? Your role as the buyer
Updated on: 03/09/2026
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