Shipping and tracking genetic items

After payment, the seller records the buyer-selected fulfillment and the buyer follows it from the purchase card. Creatures keeps the material, custody, and seller payment together through delivery or provider receipt.

Seller: record fulfillment

Open the order from Sales. The method is shown as Buyer selected because it was fixed at checkout and cannot be replaced after payment.

Open Update fulfillment. For Carrier shipment or Courier, enter Carrier and Tracking number, then select Save fulfillment. When delivery is confirmed, turn on Carrier shows delivered and save again. For Pickup or Seller delivery, use Buyer picked up or Delivery completed when the handoff happens. A managed Storage transfer follows the provider's receipt process instead.

For an off-platform sale marked Buyer is storing these with me, you can record one or more shipments until the whole sold quantity leaves. This does not collect money; it completes the inventory history you started with Record sale.

Buyer: follow and confirm

Open My purchases to see the method, tracking link, and shipment or handoff dates.

Confirm receipt becomes available after the seller records delivery or handoff, or 72 hours after payment. Confirming releases the seller's payment, so use it only after checking the material.

Delivery or handoff normally starts a seven-day review window. There is also a 30-day backstop from payment for orders other than storage transfers. The earlier deadline applies, so late delivery can leave less than seven days. Without a report, the seller's payment can release automatically at that deadline.

Choose Report a delivery problem before release when the item, quantity, condition, or delivery is wrong. Explain what happened in the notes. The report pauses payout while Support reviews the order. Use it promptly if the material has not arrived as the deadline approaches.

Refund an eligible sale

Before material ships or is handed off, find the eligible order in Sales and select Resolve refund. Review the units and amount, then choose Refund & return units.

This is a return, not a price adjustment. Eligible units still held by the buyer go back to the seller's source item and become available again. The matching amount actually paid for those units, including their buyer service fee, goes back through the original payment sources. If some units were already used, only eligible units can return and the amount follows that quantity.

After shipment, handoff, completion, or an open delivery problem, contact Support. Also contact Support if the order has no eligible refund action, including purchases paid entirely without a card charge. The order shows whether a refund has started, completed, or needs review or help.

Related information

• Buying genetics on the marketplace
• Listing genetics on the marketplace
• Recording genetic sales and use

Updated on: 02/09/2026