Shipping and tracking genetic items

After payment, the seller records shipping or handoff on the sale, and the buyer follows it on the purchase. The seller is paid once the buyer confirms receipt, or when the review window ends with no problem reported.

Seller: record shipping or handoff

1. Go to Dashboard > Selling > Sales and find the order.
2. Select Update fulfillment. Buyer selected shows the delivery method the buyer picked at checkout. It can't be changed after payment.
3. For a Carrier shipment, enter the Carrier and Tracking number. If the buyer will send your dry shipper back, add its Return tracking number too.
4. Turn on Mark shipped, then select Save fulfillment.
5. When the carrier shows the package delivered, open Update fulfillment again. Turn on Carrier shows delivered and save.

For Pickup or Seller delivery, open Update fulfillment at the handoff. Turn on Buyer picked up or Delivery completed, then save.

When the buyer chose to keep the material stored with you, the storage facility records receipt instead. See Keep purchased genetics in storage.

Did you sell privately and keep the straws for the buyer (Buyer is storing these with me)? You record those shipments on the item page under Sold, awaiting shipment. See Recording genetic sales and use.

Buyer: follow and confirm

Go to Dashboard > Buying > Purchases. Each genetics order shows the delivery method, a tracking link, and the shipped and delivered dates.

Confirm receipt appears once the seller records delivery or handoff, or 72 hours after you pay. Check the quantity, labels and condition before you confirm, because confirming releases the seller's payment.

When the seller gets paid

Creatures holds the payment until one of these happens:

• The buyer selects Confirm receipt.
• The review window ends. Recorded delivery or handoff starts a 7-day window.
• The 30-day limit is reached. It counts from payment and covers every order except storage transfers.

The earliest date wins, so a late delivery can leave the buyer less than 7 days. With no problem reported, the payment then releases on its own. Both the sale and the purchase show the exact date and time.

Report a problem

Buyers: on the order or the listing, open Report a delivery problem. Use it if the material didn't arrive, arrived damaged, warm or thawed, or the quantity or labels don't match. Describe what happened and select Report problem.

The report pauses the seller's payment while Support reviews the order. Report before the date shown on your order.

Hatching egg orders work a little differently. You count the eggs with Record arrival and manage claims. See Buy hatching eggs and record their arrival.

Refunds

Before material ships or is handed off, find the order in Sales and select Resolve refund. Review the units and amount, then choose Refund & return units and confirm. The buyer gets the money back the way they paid, and the units return to your inventory.

Resolve refund appears once every unit on the listing has sold. Contact Support instead when the listing still has units, the order has shipped or been handed off, or a problem was reported. Include the listing name, the buyer and the number of units. Buyers who need a refund should report a delivery problem or message the seller first.

Related information

• Buying genetics on the marketplace
• Listing genetics on the marketplace
• When does the seller get paid? Your role as the buyer
• Recording genetic sales and use

Updated on: 29/10/2026