Subscribing to genetic storage
A storage account links your straws, embryos or other genetic material to the facility that holds them. You can see what is stored, ask for a release or shipment, and pay each month through Creatures or straight to the provider.
1. Choose a storage service
Go to Marketplace > Storage and use Filter by material to find providers that take what you have. Open a service to see its Service details: the provider, the location, the monthly Rate, how Billing works, and whether Approval is needed.
The service page shows any Minimum commitment. Read the Storage terms before you start: providers list release timing and shipping charges there.
Most services charge one rate per storage account. If the rate is per inventory item or per stored unit, your bill is set by how much you store when the account starts. The provider adjusts it with you later if that changes.
2. Apply, if the provider asks
Some providers want to review your material and billing first. In that case the Start storage box shows Apply for storage. Answer the provider's questions, and pick any material you plan to store under Materials to discuss (optional). Then select Send application.
You get a notification when the provider approves you. The service page then says you're approved, with a Start storage button. Services that don't need approval show Start storage right away.
3. Start storage and review the bill
Select Start storage. The Pricing summary shows the Monthly storage rate, the Creatures service fee (5% when you pay by card), the Monthly total and any Minimum commitment.
You can add Storage notes for provider, such as tank labels or transfer timing. Then choose how to pay:
- Subscribe with card saves your card and renews each month. A promo code or Creatures Credit lowers the first payment only.
- Start with offline billing, when the provider offers it, means the provider bills you outside Creatures. There is no Creatures fee, and Creatures still tracks your account and material.
The monthly fee keeps going until you cancel, even when the account is empty.
4. Check your account and ask for a release
Open Dashboard > Services > Storage > My storage accounts. Each account shows its rate, how you pay, your stored units and the next payment or review date. Units still waiting for intake (the provider's check-in) are listed as pending. Your stored count goes up once the provider records that your material arrived.
To get material back, open Request release, shipment, or use:
- Pick the Inventory and a Request type: Release, Ship, Pickup or Use.
- Enter the Quantity and the Destination or instructions, plus any Notes.
- Select Send request.
The provider approves or rejects the request, then sets up the shipment or pickup with you. You can follow it in your Release queue.
Leave Close my storage account after this release completes turned off. It does not stop your billing on its own yet, so close the account yourself when you are done.
5. Stop storage
An empty account does not close by itself. Select Close storage account when nothing is stored, or Cancel storage while material is still there. If material remains, the provider keeps it until you arrange its release with them directly.
Card billing stops at the end of the month you already paid for. An offline account closes in Creatures right away, so settle any open invoice with the provider.
Bought straws and chose to keep them stored with the seller? See Keep purchased genetics in storage.
Related information
- Keep purchased genetics in storage
- Offer genetic storage as a provider
- Buying genetics on the marketplace
- Promo codes and Sale Incentives at checkout
Updated on: 29/10/2026
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